Shipping Options

At hyonami's shop, we offer different shipping options to adapt to your collecting habits. Whether you want your items shipped immediately or prefer to combine multiple orders together, you can choose the option that works best for you.

Immediate Shipping

If you choose immediate shipping, your order will be prepared and shipped once all items are available.

Available carriers:

• Colissimo
• Mondial Relay (InPost)

Shipping fees are calculated automatically at checkout based on:

• your delivery country;
• the total weight of your order;
• the selected carrier.

Free shipping is automatically applied when your order reaches the applicable threshold.

Orders are usually prepared within 3 business days after payment, unless your order contains preorder items or items that are not yet available.

Once your order has been shipped, tracking information will be available through your customer account.

Hold & Ship Later

Combine your orders and save on shipping

Collect first. Ship when you're ready.

With our Hold & Ship Later service, you can pay for your items as soon as they become available without paying shipping each time.

All eligible purchases are safely held in your account, allowing you to build your collection over time before requesting a shipment.

When you're ready, simply open your customer account, select exactly which items you'd like to receive, choose your preferred shipping method, and we'll prepare your parcel.

When you are ready:

1. Go to your customer account;
2. Select the items you would like to receive;
3. Request your shipment;
4. Choose your preferred shipping method between Colissimo and Mondial Relay (InPost);
5. Pay the applicable shipping fees.

Shipping fees for Hold & Ship Later requests are calculated based on the final package weight, destination and selected carrier.

Please note that free shipping thresholds for immediate orders may not apply to Hold & Ship Later requests.

Storage Period

Items selected for Hold & Ship Later are stored free of charge for a maximum period of 3 months.

The storage period starts:

• from the order date for items already available in stock;
• from the date the item becomes available for shipment for preorder or restocked items.

Before the end of the storage period, we will contact you to remind you that your items are waiting to be shipped.

If no shipment request is made after the storage period and despite our reminders, we reserve the right to contact you to arrange the shipment of your items or determine the appropriate next steps in accordance with applicable regulations.

Preorder Items

Preorder items can only be shipped after their official release date and once they have been received from our suppliers.

When purchasing preorder items, you can choose between several options:

Ship everything together

Your order will be shipped once all items are available.

Ship available items now, preorder items later

Items already available will be shipped immediately. Preorder items will remain held and will need a separate shipping request once available.

Pay shipping now and ship available items later

You can choose to wait until your preorder items arrive and request shipment of your complete order later.

Hold the entire order

All items will remain on hold until you request shipment.

Processing Times

Orders are generally prepared within 3 business days after payment and once all items included in the shipment are available.

During major release periods, holidays, or exceptional circumstances, preparation times may be slightly extended.

Packaging

We carefully package every order to protect your items during transport.

Photocards

Photocards are shipped with protective packaging, including:

• individual sleeve;
• toploader;
• protective envelope;
• waterproof protection;
• additional cardboard protection when necessary.

Albums and larger items

Albums are protected using appropriate packaging depending on their size, including:

• bubble wrap;
• protective mailers;
• cardboard boxes when required.

Tracking & Delivery Issues

Tracking information is provided for all shipments where available and can be accessed through your customer account.

If your package appears to be lost, damaged, or incorrectly delivered, please contact us as soon as possible.

We will first investigate the issue and open a claim with the relevant carrier when necessary.

Please provide any requested information or documentation so that we can assist you as quickly as possible.

Delivery Areas

We currently ship to countries within the European Union where no customs formalities are required.

Shipping availability and costs are calculated based on the destination entered at checkout.