Refund policy

Order Cancellation

You may cancel your order free of charge at any time before it has been fulfilled.

To request a cancellation, simply go to your Order History in your customer account and submit a cancellation request. If your order has not yet entered the fulfillment process, your cancellation will be approved and a full refund will be issued to your original payment method.

Once an order has been fulfilled or shipped, it can no longer be cancelled. If you no longer wish to keep the item after receiving it, please refer to our Refund & Return Policy to determine whether your purchase is eligible for a return.

Right of Withdrawal (European Union Customers)

If you are located in the European Union, you have the right to withdraw from your purchase within 14 days from the day you (or a third party designated by you, other than the carrier) receive the last item of your order, without giving any reason.

To exercise your right of withdrawal, please contact us at contact@hyonami.com before the 14-day period expires. We will provide you with the return instructions.

Return Conditions

To be eligible for a return, items must be returned in the same condition as received.

Photocards and collectible items must be handled with care and returned with any protective packaging, sleeves, or accessories provided with the order. Items that have been damaged, altered, or returned in a condition that goes beyond what is necessary to inspect the product may not be eligible for a full refund.

Please include your order number or proof of purchase when requesting a return.

Return Shipping Costs

If you are exercising your right of withdrawal due to a change of mind, return shipping costs are your responsibility.

If your order arrives damaged, defective, or if you received an incorrect item, please contact us as soon as possible. We will review the issue and provide an appropriate solution.

Exceptions to the Right of Withdrawal

The right of withdrawal does not apply to:

Products made according to your specifications or clearly personalized products.
Any other exceptions provided by applicable consumer law.

Refund Process

Once we receive your returned item(s), we will inspect them and notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 14 days after approval. Please note that your payment provider may require additional processing time.